Cookie Policy
What are Cookies?
Cookies are small text files stored on your device by your browser. They are essential for the website to remember you (for example, so you don't have to enter your password on every page) and to help us improve our service based on usage statistics.
What types of cookies do we use?
- Strictly Necessary: System cookies required for the website to function properly (security, authentication).
- Analytical: Help us understand how many people visit the site and which pages they view (Google Analytics).
- Functional: Used for additional services such as the online support chat (Crisp).
- Third-Party: Used by external services such as Google (for authentication) and Microsoft Clarity (for analytics). These cookies are managed by their respective companies.
Cookie Details:
| Name | Type | Purpose | Duration |
|---|---|---|---|
| XSRF-TOKEN | Necessary | Protects visitors when submitting forms on the site (CSRF protection). | Session |
| laravel_session | Necessary | Your unique session identifier. Used for authentication and proper system functioning. | Session |
| _ga | Analytical | Google Analytics: Used to count unique visitors and collect usage statistics. | 2 years |
| _gid | Analytical | Google Analytics: Used to analyze visitor behavior within a 24-hour period. | 24 hours |
| google_auth_locale | Necessary | Stores your language preference during Google sign-in, so you are returned to the correct language version after authentication. | Session |
| accounts.google.com | Third-Party | Google OAuth 2.0: When you use "Sign in with Google", Google places its own cookies to securely manage the authentication process. These cookies are managed by Google and are subject to Google's Privacy Policy. | Varies |
| _clck, _clsk | Analytical | Microsoft Clarity: Used for analyzing user interactions (heatmaps, session recordings) to improve website usability. Data is anonymized. Subject to Microsoft's Privacy Statement. | 1 year |
| CLID | Analytical | Microsoft Clarity: A unique identifier used to connect visitor sessions. | 1 year |
| sentry-sc | Functional | Sentry: Used for automatic detection and resolution of technical errors. No personal data is collected. | Session |
| crisp-client% | Functional | Crisp Chat: Used to store online chat history so conversations are not lost when the page is reloaded. | 6 months |
| cookie_consent_status | Functional | Stores your cookie policy preference (accept or decline), so the banner does not appear again. | Permanent |
Managing and Deleting Cookies
You can delete cookies at any time from your browser settings.
Please note: Blocking "Strictly Necessary" (system) cookies may cause the website to malfunction (for example, you may not be able to log in).
Instructions: Google Chrome | Safari | Firefox